Xbox Series S sudden NAT & Teredo issues

[GinaG3]

Area 21, south London. Sudden issues since Xmas Eve whereby the Xbox will not connect to internet. I’ve reset Xbox and router, wired the connection, it’s not working. Will connect to my iPhone hotspot but when trying to connect to virgin I’m getting Teredo issue, cannot connect with static IP, NAT type unavailable, service info unavailable. I’ve followed all Xbox troubleshooting. See there was an issue in Staffordshire earlier this year with lots of people reporting the same, seems it was an ISP issue. Anyone advise? 

[strangwooduk]

Yeah tried all of that 

The update is meant to fix the DHCP issue on the hub 5 

It's still working now although dropping off a few times for a minute or 2

[GinaG3]

I’ve tried everything. I called virgin again and they can see I’ve got connectivity issues. The app shows everything is fine but the hub manager shows issues with my network when I run diagnostics. They said it’ll be a 24 hour remote fix, nothing 48 hours later. I’ve got a hub 3, it’s crap! Been looking at an Eero as I’m already having to use an extender upstairs as the WiFi can’t reach upstairs 🤦🏻‍♀️ and the engineer advised I put an extender up there, it’s ridiculous. I only joined 8 weeks ago from BT after 9 months of serious faults with the openreach network that no one could resolve. I’m so done with broadband issues. 

[Adduxi]

No ISP will guarantee a single device will supply Wifi everywhere, it's not possible.  Every ISP, BT included, use some sort of extenders to give coverage to the whole property.  Also bear in mind VM's Wifi only guarantees 30Mb over Wifi,  If you are gaming, I strongly suggest using a cabled solution, as this will remove Wifi issues entirely.

Even if you have to use PowerLine Adaptors, (PLA's) this will be a better solution than Wifi and extenders.

However, if you disable the Smart Optimisation on the Hub's Wifi, and manually set the Wifi channels, it should give a better result, as the Wifi will no longer hop between channels when trying to be "Intelligent". It is this "hopping" that can cause disconnects from the Wifi.   NOTE - If you are using the VM Pods you cannot do this, as the Pods rely on the Intelligent Wifi being on.

[strangwooduk]

It's dropping out in the same room 

And on wired 

Hasn't been a problem until this firmware update 

[Kain_W]

Sincere apologies for any issues faced GinaG3,

Welcome back to the community.

Just from checking our service we can't currently see any readings that would attribute to the problems you are experiencing.

Is there still a connectivity issue?
Regards,

[GinaG3]

Yes. I’m waiting for someone to get back to my query via WhatsApp chat as I couldn’t get through via phone earlier. Microsoft have completely exhausted troubleshooting with me yesterday, they believe it’s an ISP issue as I can connect to my hotspot fine. There is a lot about conflict with Virgin online going back years, it’s definitely an issue between you and Xbox live servers. It’s so frustrating. Trying to explain the issue to your call centre staff who just run a simple test on the line and tell me all is okay and it’s not your issue. 

[strangwooduk]

Engineer came yesterday 

Said it's the outside box 

Was meant to have a team out today fixing it 

Surprise surprise they didn't turn up 

[GinaG3]

Ah convenient so you’re not sorted either then? It can’t be my outside box, they had to reinstall that when I joined 2 months ago as the foxes had eaten all the cabling. My internal wiring has been changed also. 2 hours into waiting for an agent on WhatsApp now. I came to virgin to get rid of issues on the openreach network, not find new ones! 

[Vikki_M]

Hi GinaG3

Thank you for your response. 

How have things been since you posted please?

Were the team via WhatsApp able to help?

[GinaG3]

I found the team on Twitter the most helpful, WhatsApp is painful with the questions and lack of options. Twitter team couldn’t do anything for me or see any issues on the service so they sent an engineer out. He also couldn’t see any issues but wanted to try a hub 5, that resolved the issue instantly. It also means my broadband now covers my whole home as previously I had to have an extender upstairs to get signal. He assumes the hub 3 was defective, either the hardware itself or the firmware.