Virgin Media Xbox Issue

[Ben815]

Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. This is happening to many people in Staffordshire and Virgin Media are not acknowledging the problem. This is only a issue for Virgin Media customers and people using other broadband providers are not experiencing these issues. Phone support at Virgin Media is not helpful as they insist it is not a problem at their end when it very clearly is. Whoever at Virgin reads this needs to escalate this issue and figure out what’s going on. I’n paying for a service that isn’t fit for purpose currently.

[Matthew_ML]

Thank you for posting this advice Rwilliams100.

Did this manage to help anyone? 

[XiScott97]

No this has not helped, Rarely when I turn on the xbox it will connect, but 999/1000 times it doesn't. Yet a competitors wifi will work fine connected ethernet or without, and my phone hotspot will also work fine without problems... Virgin need to sort this out whatever is causing it as right now I'm paying for a service I cannot use!  

[KevR67]

Currently experiencing the same issue in North Lanarkshire,  Scotland. Again the xbox services work fine when used through phone hotspot but virgin wifi will not connect to them.

[Delby782]

Same here in North Lanarkshire, searching for answers brought me here.

[NewExcelsior]

You can add me to the list too, also North Lanarkshire, unable to access many Microsoft services such as Xbox, OneDrive and MS Teams. Turn off WIFI and use mobile data, no issues. 

[Sasquatch-Sco]

There's a routing issue.

Folk have been posting on here for days about being unable to sign in to services such as MS Entra, MS admin, 365 apps such as Teams, MS authenticator and a myriad of other non-MS sites.

I'm in the same boat. Also in North Lanarkshire and have chewed up around 6gb of data on my mobile as a hotspot, trying to work from home the last 3 days. 

EDIT: See here for more posts folk have out created on the issue...

https://community.virginmedia.com/t5/Networking-and-WiFi/Access-to-Azure-AWS-DNS-connection-issues/t...

https://community.virginmedia.com/t5/Networking-and-WiFi/routing-problems-to-Google-DNS/td-p/5531299... 

[Wlewis]

Im in south lanarkshire with the same problem, xbox wont sign in at all and says its connected to the inet, had an engineer out earlier swapped the router and still didnt work he didnt know what the issue was either, surely somebody knows the solution if people have been posting about this since last year 

[Wlewis]

When i get the xbox online with the mobile hotspot i can switch to the virgin wifi from there and then plug my ethernet cable in and it works but doesnt give me a reading on my latency and nat type is strict so its not 100% it might get u online tho

[nathanwilson861]

I'm in the same area and having the exact same issues. Yesterday I fully uninstalled COD and wiped my Xbox before reinstalling. It worked for the rest of the night but has went back to the same issues this morning.

[Darksideofmoon]

I'm getting the same issue as well, also in North Lanarkshire.