Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. This is happening to many people in Staffordshire and Virgin Media are not acknowledging the problem. This is only a issue for Virgin Media customers and people using other broadband providers are not experiencing these issues. Phone support at Virgin Media is not helpful as they insist it is not a problem at their end when it very clearly is. Whoever at Virgin reads this needs to escalate this issue and figure out what’s going on. I’n paying for a service that isn’t fit for purpose currently.

Try running your Xbox via Express VPN (uses Smart DNS) on a months trial.?This will bypass the VM network and give a different route to the Xbox servers. Hopefully this will get you going until VM fix any issues.

I appreciate your help but all that’s telling me is that out of millions of people, 20 odd people are reporting problems, which again, indicates that this is a localised issue with Virgin Media broadband and not a nationwide issue with Xbox Live.

I'm experiencing the same issue, in the same area, and have spoken to several friends in the area all experiencing a similar issue, all on Virgin Media. This IS a virgin media issue.

How would I connect my xbox to that? 🙂I just don't wanna pay for an additional service whilst waiting for virgin to fix the service I already pay for, especially when they are actively denying there is an issue

Hi MartinThank you for reaching out.The fact that you’re saying this isn’t a known issue after a week is troubling, especially so considering that at least 6 people on my community Facebook page have had engineers called out for this exact issue. All of which could offer no help. I myself have rang virgin media support three times and have gone through the steps of resetting my router and all the other flow chart solutions they are offering. Other people in near by postal codes in Stoke on Trent are also experiencing the same issue. All with their Xbox, all using virgin media. When I turn my phone into a hotspot and connect my Xbox it works fine. This is exclusively a virgin media broadband issue and is of no fault of Microsoft or Xbox live. People using your competitors broadband are not experiencing this issue. Someone on my estate was told by a engineer that came out to her that it was a problem “at the exchange in Fenton” and would be fixed by a certain date. This date has come and gone and the problem persists. I’ve posted on online forums such as Reddit and the only people who are experiencing this sake problem all have two things in common. They live in Stoke on Trent and use a virgin media broadband.

Virgin Media Xbox Issue | Virgin Media Community

36 Replies

Sasquatch-Sco
Tuning in
2 years ago
There's a routing issue.

Folk have been posting on here for days about being unable to sign in to services such as MS Entra, MS admin, 365 apps such as Teams, MS authenticator and a myriad of other non-MS sites.

I'm in the same boat. Also in North Lanarkshire and have chewed up around 6gb of data on my mobile as a hotspot, trying to work from home the last 3 days.

EDIT: See here for more posts folk have out created on the issue...

https://community.virginmedia.com/t5/Networking-and-WiFi/Access-to-Azure-AWS-DNS-connection-issues/td-p/5531468

https://community.virginmedia.com/t5/Networking-and-WiFi/routing-problems-to-Google-DNS/td-p/5531299/page/9
Wlewis
Joining in
2 years ago
Im in south lanarkshire with the same problem, xbox wont sign in at all and says its connected to the inet, had an engineer out earlier swapped the router and still didnt work he didnt know what the issue was either, surely somebody knows the solution if people have been posting about this since last year
Darksideofmoon
Superfast
2 years ago
I'm getting the same issue as well, also in North Lanarkshire.
RadiantPro
Settling in
2 years ago
Same issue in Hamilton, South Lanarkshire. Happened 2 days ago, was fine yesterday and now it’s back to how it was 2 days ago. You’d think that paying for fibre optic you would atleast get to use it. 😐
trvrhalliday
Tuning in
2 years ago
Alpha1888
Joining in
12 months ago
This happening again for anyone north Lanarkshire
- Zach_R
  Forum Team (Retired)
  12 months ago
  Hi Alpha1888,
  
  Thank you for your post and welcome to our community forums. We're here to help.
  
  I'm sorry to hear you're having some issues with your connection to your Xbox console. Are these ongoing today? If so, can you expand on the problems that you're currently experiencing?
  
  Thanks,
Navz
On our wavelength
11 months ago
Add me to the list, all of a sudden I’ve been hit with the exact same issues from East London.
- David_Bn
  Forum Team
  11 months ago
  Thanks for reaching out to us Navz, and welcome back to our Community Forums!
  
  Sorry to hear of the issues experienced on your connection, does this happen across all devices or just on the XBox?
  
  Does the use of the XBox run in tandem with drops across the connection?
  
  Thanks
  
  David_Bn
Ben85s
Just joined
6 months ago
Hi Forum Team.

I am also having this issue which started around lunch time on the 3rd January 2025.

When the Virgin Media TV box is connected to my Virgin network my Xbox is unable to connect to Xbox live ( tried wireless and wired) the Xbox sees its connected to the network but unable to actually connect to Xbox live and none of the streaming apps (netflix etc) will connect either.

When i go into Network settings on the Xbox the Ip and DNS will populate with information for a brief second then reset back to 0/blank this will keep on occurring.

I downloaded the VM connect app and paused the network connection of the Virgin TV box and after a Router reboot the Xbox had no issues.

While the Virgin TV box IS connected to the network my smart TV does not have a issue connecting to the internet.

Pls help

Thanks

Ben ( West Midlands)

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Virgin Media Xbox Issue

36 Replies

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