Showing results for 
Search instead for 
Did you mean: 

Can't connect xbox one - DNS isn't resolving xbox server names

Joining in

My son's xbox one was connected and working fine. I paused the connection on the app and now it won't connect to wireless WiFi. If it is connected by Ethernet to the modem it works fine. Everytime we try we get the error DNS isn't resolving Xbox server names. Please help


On our wavelength

Is it impractical to leave it connected by ethernet (that would be more reliable than WiFi)?

Otherwise, I would suggest deleting the WiFi connection on the X-box completely and setting it up again from scratch.

Very Insightful Person
Very Insightful Person

Login the Hub at and remove the MAC address block.  The VM app can be a bit flaky at times.   It’s more reliable to use the admin console on the Hub than the app. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks