"Your Virgin Media Mail account is currently unavailable"

[brackensroad]

Hello – I've been locked out of my account four times in four days.

Supremely aggravating, not least because the process of "unlocking" is so convoluted.

Why does this keep happening? 

I have had this issue several times historically, and am aware there was a "known issue" in the system earlier this year with this locking out of customers.

[pinkywoo]

Coenoby - yes that's what I saw. I've changed the email address now and all looks fine. Thank you.

Adduxi - I did change my email account some time ago as I was thinking of leaving Virgin but I kept it for emails that I wouldn't really miss, although a couple of people still use it to send me emails. I'm going to let them know then I can forget about the Virgin one. Thank you.

[brackensroad]

Hello Carley – I have yet again been locked out of my account.

WHY?

As I have already explained, I am not using my email for "business or mass email sending". So I would appreciate an explanation as to why this keeps happening. 

[Matthew_ML]

Sorry to hear this, let me send you a DM and we can check this out.