new email issue

[energise]

so the initial problem ( time out) is resolved - but now I cannot sign in as it says my email and password don;t match ! Both are correct. 

this needs to be fixed. 

[Kain_W]

Hi energise,

Thanks for your post and welcome back to the community.

Sincere apologies for any issues faced with your email. so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[energise]

having the same issue today . 

[energise]

same issue here , only 20 days into the 90 day period though ( moved to an area with no service from virgin) 

[energise]

following the unreachable issue last week, now can;t access account or mailbox due to username/ password not recognised.  Mailbox is still available on mobile data and was receiving mail / mail was being forwarded to gmail until just after 6pm today -  nothing since . ( I  struggle to see mail on mobile due to visual deficit and always use pc to access it  ) 

was sent a verification link, on clicking , got - "Either the link you clicked is broken, the page has moved or you typed the address wrong." 

Really need this resolved urgently now , and hope someone can help as quickly as possible .

Thanks 

[energise]

the team member who was assisting in messages seems to have left , and I'm still unable to access my email ( username password error now , following the server unreachable issue a week ago ) 

Mailbox is still there, can see it on mobile with data but locked out on desktop - have a visual impairment so need to be able to access it on pc .

My earlier message on here appears to have disappeared , so asking again for assistance please .

thanks 

[energise]

.. and now have lost access to my primary email account, same error. . been able to access it until tonight.

[Ilyas_Y]

Thanks for the reply @energise on the VM forums. 👋🏼

I'm sorry to hear about the issues with the email you are experiencing. 😞
Is it on Wi-Fi where you cannot access the mailbox?

Are you able to access the web page and not client apps?
Let us know.

Kind regards,
Ilyas.

[energise]

thanks- yes, I can't access on wifi . I was previously able to access MyVM but not the mailbox, now can;t sign in to the site at all .