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ronjo94's avatar
ronjo94
On our wavelength
8 months ago
Solved

loss of email service

I have used "windows live mail"on my various win 7 machines for many many years but have not had this problem before. I can receive emails but cannot send or forward mail. When trying  to do this I g...
  • goslow's avatar
    goslow
    8 months ago

    See if these images help you. I have called an imaginary account Ntlworld in Window Live Mail. Follow through to check settings with whatever you have named your account

    If I right click on the account name and choose 'Properties'

     I bring up this window below. On the 'General' tab fill in your own details for 'Name' and 'Email address'

    On the 'Servers' tab below fill in your own 'Email username' and 'Password' and match the other settings

     Click the 'Settings' button above and you should see

     Choose 'OK'

    The 'Security' tab should be left as-is

     In the 'Advanced' tab the settings should look like this

     

goslow's avatar
goslow
Alessandro Volta
8 months ago

I am not sure why you would be using POP3 across multiple machines and it may be necessary to make further changes to the VM side of things (such as the password, depending on what you might have changed there already and what changes VM are enforcing behind the scenes) but ...

Let's just try to get the updated settings into WLM first of all

Here are some images for WLM (which I hope match the version you are using)

https://www.johnlewisbroadband.com/support/email/check-settings/windows-live-mail-settings.html

There are 7 pictures on this screen. You need to apply the VM settings to the relevant boxes on the screen. Try doing this on one account on one PC only.

Pic 1 - For the account you are going to work on, choose 'Properties'

Pic 2 - Via 'Properties' for the chosen account you should see the 5 tabs shown in Pic 2

Pic 3 - Name: <your name as you want recipients to see it displayed when you email them e.g. Michael Smith, Mick Smith, M Smith etc.>
E-mail address: <the email address of the account in question i.e. <youremail>@blueyonder.co.uk>

TICK Include this account when receiving mail or synchronising

Pic 4 - My incoming server is a POP3 server
Incoming mail (POP3) : pop3.virginmedia.com
Outgoing mail (SMTP): smtp.virginmedia.com
E-mail username: <youremail>@ blueyonder.co.uk
Password: <your virginmedia password>
TICK Remember password
SELECT Log on using clear text authentication
Outgoing Mail Server TICK My server requires authentication

Pic 5 - Leave as shown

Pic 6 - Leave as shown

Pic 7 - Outgoing mail (SMTP): 465
TICK This server requires a secure connection (SSL)

Incoming mail (POP3) 995
TICK This server requires a secure connection (SSL)

  • ronjo94's avatar
    ronjo94
    On our wavelength
    8 months ago

    Hi Goslow. Many thanks for your latest suggestions. Unfortunately  am having to hold up on trying to sort my problematic email set up. I am very grateful for your offerings which have obviously taken a lot of your time and effort. I will get back to you when I've had time to go through it to let you know what transpires. Thanks again

  • ronjo94's avatar
    ronjo94
    On our wavelength
    8 months ago

    Hi Goslow. Had another try using the latest details that you sent but. alas it's still a no go. When trying to send the mail it is shown as having been sent as I had before but on a couple of tries I also get the following message" 

    "The server that you are connected to is using a security certificate that cannot be verified. continue  Yes or no"

    Hitting yes allows the mail to go into the sent folder but like all the others the mail disappears into the ether never to be seen again?

    In answer to your query why I use pop3 it simply is that 24 years ago when I signed up with Virgin that was what I was given?  and as time has gone by the family have adopted the same.  Do you  think that I should change over to emap if so how would I go about this please.

  • ronjo94's avatar
    ronjo94
    On our wavelength
    8 months ago

    Hi Goslow. Had another try using the latest details that you sent but. alas it's still a no go. When trying to send the mail it is shown as having been sent as I had before but on a couple of tries I also get the following message" 

    "The server that you are connected to is using a security certificate that cannot be verified. continue  Yes or no"

    Hitting yes allows the mail to go into the sent folder but like all the others the mail disappears into the ether never to be seen again?

    In answer to your query why I use pop3 it simply is that 24 years ago when I signed up with Virgin that was what I was given?  and as time has gone by the family have adopted the same.  Do you  think that I should change over to emap if so how would I go about this please.

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      8 months ago
      ronjo94 wrote:

      ⋮
      "The server that you are connected to is using a security certificate that cannot be verified. continue  Yes or no"

      Hitting yes allows the mail to go into the sent folder but like all the others the mail disappears into the ether never to be seen again?
      ⋮

      It would be helpful to see the certificate involved here. When you next see this message select option to view it an thend post a screenshot of it here.

      -- 
      I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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