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email dissapeared

alovella
Dialled in

My wife has not been able to access her email set up as a secondary email years ago & no, it's always been virginmedia & we have never moved home. wife is upset as I've tried accessing her email through virgin. Mail & outlook. it's totally disappeared & repeatedly says email not recognised & passwords not accepted. driven me nuts as not been able to access her email for over a week now. totally not acceptable. Why can't virgin just leave things alone & not complicate things.

2 REPLIES 2

Akua_A
Forum Team
Forum Team

Hi @alovella 

Welcome back to our community forums and sorry to hear you are having issues with your wife's email. We can understand the inconvenience caused and we want to do our best to help. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

Glad to hear this @alovella Please do not hesitate to contact us if you need any further help. We will be happy to help.

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs