email connection timed out

[mikes2400]

I have been getting the message "the connection has timed out" on Virgin Mail (blueyonder) several times a day for the past few weeks. Each time I have to wait a few minutes before I can use my email again. What is going on? And will normal service ever be restored?

[coenoby]

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@mikes2400 wrote:

I have been getting the message "the connection has timed out" on Virgin Mail (blueyonder) several times a day for the past few weeks.

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Just to clarify.

I see from your previous posts that you use Thunderbird, so are you seeing that message when you try to check your VM email accounts there? The error message may well be more along the lines of "connection to the server imap.virginmedia.com timed out" 

However it sounds as if you are  getting that error from your browser when trying to use the VM webmail service because that may well give the error message which you quoted  "The connection has timed out..........The site could be temporarily unavailable or too busy..........try again later........."

For what it's worth I have not been seeing such issues with either Thunderbird or VM webmail over the last few days and it does not seem to be a hot topic on this forum at the moment. Most current email issues seem to be account related rather than connectivity issues.

Are you seeing similar errors with other websites?

You could try checking here https://www.virginmedia.com/help/service-status to see if there are any reported issues in  your area.

Coenoby

[mikes2400]

Thanks for your reply. I no longer use Thunderbird, just using Virgin webmail. I have no problems with any other websites so was thinking it must be a local VM fault. But since nobody else has reported it, probably not.

It's behaving itself today so maybe it will be OK. I will post again if it reoccurs.

[coenoby]

@mikes2400 

Thanks for that update. I hope you don't see a recurrence of the problem.

For what it's worth, Thunderbird is probably  a more reliable way of operating your VM email account but obviously that's your choice.
It would still be worth using the link I posted to see if there any any VM  issues in your local area.

Coenoby

[ravenstar68]

I used to get this every so often.  Clearing cache and cookies in the web browser usually solves it.

[mikes2400]

The fault has returned today. I regularly clear cache, history etc, and have also rebooted my hub recently. There have been no local Broadband faults reported on Service Status lately, although Virgin rarely mention email problems so that doesn't mean a lot.

Since nobody else has replied to say they are also experiencing this particular problem then I have to assume it's not a local fault.

[Ashleigh_C]

Hi there @mikes2400 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you are facing this issue with your email and a big thank you to our team for their help so far. Can I confirm is this happening when you try to access both the web page and app form of the email service?

[mikes2400]

I only access my email through the Virgin web page on my PC. I don't use any mobile devices.

[Robert_P]

Do the previous steps of clearing cache etc help resolve the issue for you? 

[mikes2400]

As I've said, clearing cache, rebooting hub - none of these things make any difference.