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cad1
Tuning in

I'm aware there were issues yesterday and I was unable to access my emails for several hours.

I am now getting new emails, but all emails from my inbox (i.e. not in a folder) between yesterday and August 2023 have vanished....

Help

1 ACCEPTED SOLUTION

Accepted Solutions

Ilyas_Y
Forum Team
Forum Team

Hey @cad1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the email you are having. 😞
May I ask if this issue is on the app such as Outlook or is this on the web page email of Virgin Media?

Sometimes an app may not load due to technical issues but the web page will always show the correct inbox and data.
Please let us know so we can assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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5 REPLIES 5

Ilyas_Y
Forum Team
Forum Team

Hey @cad1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the email you are having. 😞
May I ask if this issue is on the app such as Outlook or is this on the web page email of Virgin Media?

Sometimes an app may not load due to technical issues but the web page will always show the correct inbox and data.
Please let us know so we can assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


cad1
Tuning in

Hi! Thanks for responding - it's both virgin's own page and my outlook inbox??

Hey @cad1,

Thanks for ocnfirming this,

Can you confirm with this have you checked all deleted/junk folders to make sure these haven't filtered through into there? You may also with to check your email settings to make sure they are all correct.

Joe

cad1
Tuning in

Hi - yes have confirmed that none sitting in junk/archive etc. Not really tech savvy but as far as I can see my settings are all correct??

Any ideas?

Thanks,

Caroline

No worries, can I just confirm its only from August 2023 and no other emails have gone missing?

Do you know how many have gone missing?

The deleted folder there is nothing in there at all?

Matt - Forum Team


New around here?