Solved
Your Virgin Media Mail account is currently unavailable
have tried the suggestions but none of then work
You'll need to change the email login from within MyVirginMedia. VM have changed the logins for the broadband and email accounts.
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
https://www.virginmedia.com/help/broadband/manage-email-account
