Windows Live mail problem

[chrisb252]

Hi 

Since July 1st I have been unable to send emails from my Windows Livemail (receiving is OK). Error message states " server rejected sender's email address".

I have twice spoken to the VM tech helpline & got nowhere. The last person who I spoke to stated that Virgin are aware of the problem & will get it sorted in due course, & that I did not need to take any action.

Could someone from Virgin give me an idea when this issue will be resolved please ?

Thanks.

[goslow]

Check your settings are the current ones for VM in 'Connecting your Email to a Client App'

https://www.virginmedia.com/help/broadband/manage-email-account#48322eb1-7679-4e11-b7ea-f643dcd3784b

If you are using an email client, the email address should be your VM/NTLworld/Blueyonder email address and not any third party email address that VM might have asked you to provide elsewhere.

Check the tick box for 'My server requires authentication' for the 'Outgoing Mail Server' if it is not ticked

[chrisb252]

Thanks Alessandro

I went through the screen shots you posted & ticked the 'my server requires authentication' box (it was unticked).

I now have a different error message ! This time it states "your server has unexpectedly terminated the connection. Possible causes are network problems or long period of inactivity"

Thanks again.

[goslow]

I jumped the gun a bit with the screenshots as I didn't check if you were using a POP3 or IMAP connection. My screenshots link (which I then removed) was for POP3 

Which are you using?

[chrisb252]

I think it's POP3 - how do I check ?

[chrisb252]

Incoming server is POP3. Outgoing mail is SMTP

Apologies - not very tech savvy !!

[goslow]

OK so match all the settings as to my original link

https://community.virginmedia.com/t5/Email/loss-of-email-service/m-p/5545235#M278284

but using your own personal information for full email username and password etc. as required

Once you have done that, 'OK' your way out of the settings windows and close Windows Live Mail. Try restarting the computer and then run WLM again and see if you have any success.

There are a few other topics on here at the moment about slow/poor connectivity so there may also be VM issue going on too.

[chrisb252]

Thank you. I'll give it a go later & post again.

[Graham_A · Accepted solution]

@chrisb252 I do hope that you regain full access by following the advice from goslow .

It should still be said that Windows Live Mail is no longer support by Microsoft so you should look at another option to use as an email client.

In addition Microsoft have announced that they are withdrawing basic access via POP3/IMAP/SMTP for all the email domains that they support from mid September.  So if you have any Microsoft email address you need to start planning a migration to a current email client that supports Microsoft's post September requirements.

[chrisb252]

Thanks Graham.

I was not aware that Microsoft are withdrawing access as you state. I am currently using VM's email which they have enabled me to access using another email address at the sign-in stage. Looks like I will be staying with that then !)