Virgin media mailbox

[ianmich1962]

My Virgin media mailbox has been locked / unavailable for 3 months now and despite numerous attempts to unlock and access my emails it remains unavailable. 3 IT technicians have tried and failed and every time I try to generate a new password it just doesn't work. Is there anything further that can be done before I just give up?

[Daniel_Et]

Hi @ianmich1962 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing with your mailbox 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel