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Virgin have changed something on email today

Joining in

outgoing server settings (pop3 client) now need smtp authentication !


did not receive anything from virgin saying they were changing this!! Have got many client machines to change now!!






Dialled in

I have been having that problem for over a week now

Forum Team
Forum Team

Hi @archie99 

Welcome back to the community forums 

Sorry to hear you're having issues with your emails at this time and the concerns you have with your mail set up. 

Do you still get any issues when you've made any necessary changes at all to your set up?


Here to help 🙂
Virgin Media Forums Agent

Hello Carly S,

What changes do we need to make to send email.  We have been unable to do that for 10 days.  I have filled a web form a few times, non action.  Called support, a frustrating debacle.  I am using an iMac and the Apple Mail app and we get the authentication required error.  Please tell me what to so.


If VM made changes and didn't tell customers this is truly insane!

Joining in

So after doing a bit of investigation I was able to insert username and email password into the Mail: Preferences: Server settings on my iMac.  I sent a message and was prompted for the password(?), entered it and the message was sent.  I tried again and wasn't asked for a password so all seems well.  BUT, and a big BUT, why:


Did VM make this change without telling customers?


If so, BAD


Why were there no replies/actions when I posted questions to the online report form?


Phone help was terrible.


Just letting off steam but maybe someone from VM will take note?


Hi @FergusD 

Welcome back to the community forums 

Glad to hear that this is now working for you. 

We aren't aware of any changes to our email services and any changes would be communicated to customers. We cannot control the changes in any third party mail/ email clients and so if there has been an update in operating systems or apps that need to ensure security is re-done, then following any changes that are advised by the service may resolve the issue. 

We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.

Here to help 🙂
Virgin Media Forums Agent

Hi Carley


No, its all working fine now after I ticked the smtp authnetication box.

It would have been usefull to know beforehand that you have made changes your end!


kind regards





Apologies for the inconvenience archie99 but we're glad to hear this is now resolved.


If you need support or assistance again in the future, let us know via the forums.