Virgin email account suddenly stopped working on both mine and my wife's ipads

[markate]

Hi I would appreciate some help in trying to resolve the issue of being unable to send or receive emails from my blueyonder email for both my wife and I on our IPads. We can still get mail on our iPhones and my MacBook. Any help would be greatly appreciated.

[Vikki_M]

Hi markate,

Thanks for your post and welcome back to our community.

We're sorry to hear you're having some issues with your email account.

Are you still an active broadband customer of ours?

If not, we'd recommend to set up a new third party email account, as any of our email accounts will be closed, usually within 90 days of the broadband being disconnected. Please also do the below. 

- Send any important emails or contacts to another email address 

- Save any attachments you want to keep to your computer or device 

- Let all your contacts know about your new email address.

To resolve your issue, you'd need to set a new app password via your online My Virgin Media account, however if you're no longer a customer, this won't be possible.

Please pop back to us when you can. 

[markate · Accepted solution]

Thanks for your reply, I managed to reset the passports and we are now able to send and receive our emails.

Many thanks

[markate]

Should be passwords 😂

[Paul_DN]

Hi markate,

Glad to hear you are now able to get and send emails, if you have any further issues with your emails or anything else, please do not hesitate to reach back out.

Regards

Paul.