Virgin Net Email

[Davidjh1]

This sudden termination of the Virgin Net email address with just 30 days notice is a disgrace.
A lot of people have been using these emails for over 20 years. 
The notice should be at least 1 year to give people the time for the huge task of contacting people, updating their email address and being able to receive a email on the virgin account to verify the update.

[John_GS]

Hi @ajdent1

Thanks for posting and welcome to the community.

If you don’t have an active Broadband service with us, then we are very sorry, we can no longer support your email, as per our Terms & Conditions. You need to seek an alternative email provider. New email accounts can be set up in minutes, with providers such as Gmail, Outlook, iCloud.  We highly recommend you forward any important emails from your Virgin account to your new inbox

[juliann]

Whilst I appreciate the T&C's; it doesn't do much for your Virgin Brand image as those shunned may review all their interactions with the brand.

More importantly, having used Virgin.net as my primary email address since a dial up account created c.1997, I would like some assurances that my virgin.net email address will not be recycled for future use which may include fraudulent use by impersonation . Virgin would naturally be liable, under English Law, (regardless of what your T's & C's might say) for any losses under such circumstances; so it may just be simpler to leave things as they were.

[jpeg1]

You don't need to worry about that. VM stopped issuing new email addresses nearly three years ago. They clearly don't like running an email service and they may be going to stop emails altogether before too long. 

[Steven_L]

Hello juliann,

We can confirm that once your email has been closed, this will not be used by any future Virgin Media customers as we do not provide the service to new customers and existing customers are no longer able to add new emails to their accounts. Once the email has been closed it will be permanently removed and deleted from the email servers. 

Kind Regards,

Steven_L

[angelix]

who do I need to get in contact with  in order to have a WRITTEN confirmation that the accounts have been closed and permanently deleted?

[用心棒]

It will likely be the Data Protection Officer, DPO@virginmedia.co.uk,, however it maybe worthwhile waiting for the forum team to respond to your question before contacting them.

FWIW,  my virgin.net email addresses impacted by these closures received “Final reminder” notifications stating:

⋮
Following on from our earlier email, this is the final reminder that we’re closing your Virgin Media email account. This means you’ll lose access to your Virgin Media email address in 15 days. After this date the contents of your account will be removed and permanently deleted.
⋮

• I lost access to the accounts after  15 days plus another 5 to 6 days
• the accounts are locked, i.e. they still exist and continue to accept mail deliveries
  this is not unexpected as it allows Virgin Media time to recover an account deleted in error
• will continue monitoring to see when mailbox is permanently deleted, i.e. it stops accepting delivery of new messages, notifies sender of non-delivery

-- To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq 
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[Matthew_ML]

Hey angelix, thank you for reaching out and I am sorry you are having some issues with your Virgin.Net email.

These are being closed down, but we can look at transferring this over to an active account if you have one with us?

To confirm you would need an active account for this to happen and to have services with us.

Let us know.

[Jxw]

I recently tried sending an email to a Virgin email address account that closed a couple of years ago and have not received an error message regarding non-delivery! Virgin Media you must program non-delivery messages into your email system out of respect for all those many years of loyalty from all us Virgin Email clients.

[jpeg1]

If the email address has been fully deleted, the incoming mail will just be bounced back, so the sender will know it hasn't been delivered. 

The problem is that VM seems to have different degrees of removal, where the address still exists but nothing much happens with it. 

[angelix]

my 25YO .net  account has been killed with all the consequences related ; I could not care less about the email address, I already made all the necessary changes.
I am not sure how  "opening a VM account" could resolve the issue, didn't virginmedia killed all the "orphan accouts"?    I honestly dont like the way this was handled and now that VM highjacked  my account I feel  offended by the offer of gettin  my email back if I join VM.  Really?? but really?? No thanks.

My question was different and I will ask it again:
who do I need to get in contact with in order to have a WRITTEN confirmation that the accounts have been closed and permanently deleted?

thanks