Forum Discussion

JohnT4's avatar
JohnT4
Joining in
2 months ago

virgin net email addess

Hi 

i had a virgin.net email address for over 20 years i signed up for this long before i had any virgin services this was when virgin.net gave email accounts like outlook and yahoo etc. would have been late 90's early 2000's

last week it was closed without warning my whole life was on this all my netflix accounts etc.

i have called and had no help im willing to pay for the service if need be is there any way this can be reativated

my email was [removed]

can anybody help ? 

john.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • goslow's avatar
    goslow
    2 months ago
    JohnT4 wrote:

    <snip>

    some solution must be possible 

    <snip>

    john

    What happens if you send an email to the old virgin.net address from a new third-party email address?

    If the email goes out to your old virgin.net address, and seems to have have been delivered with no error messages, then the old virgin.net mailbox may still exist in a 'locked' condition. If you get an 'undeliverable' message back then the virgin.net mailbox has been deleted.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 months ago
    JohnT4 wrote:

    i have called and had no help im willing to pay for the service if need be is there any way this can be reativated

    If you currently have a Virgin Media broadband account then it may be possible to link your virgin.net email account to it. That's the only hope that you have.

    VM do not have an option to pay for the continued use of an Virgin email account that is no longer (or in the case of virgin.net email accounts such as yours never has been) attached to a live VM broadband account. So, I'm sorry to say that if you no longer have a VM broadband account there is nothing that can be done to regain access to your virgin.net account.

    One of the Forum Team (VM staff who support this forum) will contact you via this thread and if necessary get the details of your VM broadband account from you by Private Message

    Coenoby

    By the way - I have asked the Moderators to redact (remove) the email address from your post. It is against this Forum's rules to post personal information such as email addresses on this forum.

     

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi JohnT4 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with an email address that we have closed down. We sent out communication to customers that the email address in question will be shut down 30 days from the communication. There is the option to save the email address if you have active Virgin Media services with us bearing the same name as the account that retained the email address. 

    Without that here is nothing further that we can do, we do apologise. 

    • JohnT4's avatar
      JohnT4
      Joining in
      2 months ago

      can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

       

      • goslow's avatar
        goslow
        Alessandro Volta
        2 months ago
        JohnT4 wrote:

        can i not pay for some kind of service because this email as all of my life on it linked to all accounts instagram facebook netflix etc this is very unfair treatment ? 

        It is indeed very unfair treatment to delete a mailbox without warning.

        See my reply here

        https://community.virginmedia.com/t5/Email/i-went-to-log-into-my-virgin-net-email-address-this-evening-and/m-p/5592326#M281996

        for some links to how others have managed to regain temporary access to their mailbox (basically by kicking up as much fuss as possible with as many different points of contact who might be able to help)

        In some cases, the VM forum team do offer to try to regain temporary access (such as the VM response to the above OP) but it seems very random as to when/if that is offered.

        IMHO, if VM has deleted the mailbox with no warning, then VM should offer temporary reactivation as a matter of routine if the customer asks for it.

        I hope you can regain access to recover your data and move your services to a new email address.

  • RetiredATCO's avatar
    RetiredATCO
    Dialled in
    2 months ago

    Nobody expects it but you were given a warning that it was going to happen but chose to ignore the notifications.

    I am sure they have covered their backsides legally so you won't have a leg to stand on.

    It's gone and you'll just have to work with your other services to find an alternative way to recover those accounts.

    Once you have done so make sure you set up more than one recovery option for each account.

  • goslow's avatar
    goslow
    Alessandro Volta
    2 months ago

    The preferred route would be for the VM forum team to offer to try to regain temporary access for you. But that is at their discretion whether to try or not.

    Failing that, refer to the link I gave in my first reply to the topic on page 1. That gave some links to routes which others had tried to regain temporary access.

    No guarantees you will get the same outcomes due to the random way VM responds to the same queries. It seems to be very much a case of making your own luck as to whether you get back in or not. Time is not on your side though before the mailbox is deleted entirely.