Forum Discussion

Plumber15's avatar
Plumber15
Tuning in
2 years ago
Solved

Unable to sign into virgin account

I believe others have or having the same problem not being able to sign into their account. I'm also going round in circles. trying to reset password. I got through to a real person and spent nearly ...
  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi Plumber15, thank you for your post. 

    We're sorry to hear about the problem you're having and the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi Plumber15, thank you for your post. 

We're sorry to hear about the problem you're having and the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

  • Plumber15's avatar
    Plumber15
    Tuning in
    10 months ago

    Hi, I logged out of virgin app. and cannot log back in. I request a new password reset but, get the email, click the link and get a message link timed out. I cleared history and caches on mobile and MacBook  and try resetting again. Going round in circles again.

    Please help.

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      10 months ago

      Hi Plumber15

      I'm sorry to hear the issue has returned 😞

      I will send you a private message now so I can resolve this for you.

      Please look out for the envelope in the top right of the page and pop back to me when you can.