Unable to sign into virgin account

[Plumber15]

I believe others have or having the same problem not being able to sign into their account. I'm also going round in circles. trying to reset password. I got through to a real person and spent nearly an hour trying sought it out. sending me emails that never came and I did get an email the link would send me back to reset password which would not work. I got really frustrated and had to terminate the phone call. 

Come on Virgin get it together.

Any one got an answer to this problem?

[Daniel_Et · Accepted solution]

Hi @Plumber15, thank you for your post. 

We're sorry to hear about the problem you're having and the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Plumber15]

Hi, I logged out of virgin app. and cannot log back in. I request a new password reset but, get the email, click the link and get a message link timed out. I cleared history and caches on mobile and MacBook  and try resetting again. Going round in circles again.

Please help.

[Vikki_M]

Hi Plumber15

I'm sorry to hear the issue has returned 😞

I will send you a private message now so I can resolve this for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.