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Unable to set up email in iPhone mail app

Tuning in

Hello all,

I have 2 phones (android and iPhone). 

my email suddenly stopped working in iPhone, using the Apple mail App. I have done everything under the sun (updated IOS, deleted and created the account several times, rebooted the phone several times), but none helped

I used the exact same set up process in android and I have no issues. 

I used the IMAP set up and also entered password enabled for SMTP outgoing emails.

Did extensive search, but nothing has given me a plausible solution.

Again, I am baffled on why the same account is working well on my android phone but not my iPhone!

any advice?




Forum Team
Forum Team

Hey @ielhariry Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the Virgin Media email in the apple mail app. 😞
This really is strange as it works with your Android device. 

Have you checked that webmail works for you on the Virgin Media website?
May I ask what iPhone it is you have - is the iOS software the latest one and what device / make / model is it?

Let us know.

Kind regards,

Forum Team

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