Unable to log onto email

[Snowdrop11]

Hi,

My Virgin Media account app is working fine, and no issues reported. But I cannot log into my email via laptop or mobile phone on browsers Chrome or Edge, it just wont recognise my account details. I can access it via Samsung internet ( a browser I dont use).  I also tried to reset my password thinking my account was compromised but it wont send an email to registered (non VM email) to reset.

Is there ongoing issues as I've been trying to work this out with VM on Twitter X and they have not acknowledged any problems other then its my browsers.

Thanks

[jpeg1]

VM have been changing the way emails are accessed. Have a read of this

https://www.virginmedia.com/help/broadband/manage-email-account

[Snowdrop11]

Thanks for this but I cannot log in and any point to follow the instructions. At every point I need to log in it just says doesn't recognize my email or password which is 100% correct.

[jpeg1]

Do you mean you can't get on line at all?  That link should work without being logged in to your VM account.  Where are you trying to log in and what message do you see?

The VM account procedure has also changed:

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

[John_GS]

Hi @Snowdrop11 

Thanks for posting and welcome back to the community. Apologies for any email issues.

I'll send you a PM now to assist further.