Unable to change email

[BAHutchin]

I've been trying to change the app password for virgin media email. It says I need to change the account email to a non-virgin one but when I try to do so I get a message "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes." I have not received any email so can't get past this.

[用心棒]

A workaround for this issue is to:

• submit a different Sign in Email Address
  For example, test@example.com —in this case there is no server running for the message to be delivered to, i.e. mail delivery fails and is returned to sender.
• resubmit the original Sign in Email Address and this time keep the page open until you receive the verification link email

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