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Eddie98's avatar
Eddie98
Up to speed
2 years ago
Solved

Trying to forward a VM phishing team a phishing email but it won’t send

Hi My wife received a very authentic looking email this morning to her blueyonder account purporting to be from VM although it is definitely a phishing email. She’d like to forward it to the phishi...
  • 用心棒's avatar
    用心棒
    2 years ago
    theEddie98 wrote:

    Thank you. The link to the phishing update is really useful so will check this if we have any more. I’m not 100% certain about the explanation for why my wife’s email client stopped her from sending VM a phishing email. The error message I posted isn’t consistent with the problem she encountered.

    FWIW, as coenoby mentioned earlier this issue is due to how Mail on iOS or iPadOS behaves when reporting errors, i.e. it is does not report the error as returned by the SMTP server but instead displays the generic message:

    Sending the same message via Mail on macOS and the following error is shown, note highlighted text:

    She can send other emails without issue because they do not result in the SMTP returning an error.

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用心棒's avatar
用心棒
Very Insightful Person
2 years ago
theEddie98 wrote:

Thank you. The link to the phishing update is really useful so will check this if we have any more. I’m not 100% certain about the explanation for why my wife’s email client stopped her from sending VM a phishing email. The error message I posted isn’t consistent with the problem she encountered.

FWIW, as coenoby mentioned earlier this issue is due to how Mail on iOS or iPadOS behaves when reporting errors, i.e. it is does not report the error as returned by the SMTP server but instead displays the generic message:

Sending the same message via Mail on macOS and the following error is shown, note highlighted text:

She can send other emails without issue because they do not result in the SMTP returning an error.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

Eddie98's avatar
Eddie98
Up to speed
2 years ago

Thank you and apologies to @coenoby for not initially understanding their response. This does now make sense to us!

I think the phishing thread on the VM community is useful but would suggest an image or screengrab of the emails would help rather than text as it is hard to decipher and compare.