3 weeks ago
I have an issue with a secondary email. As of just over a week ago when I try to access the account from my phone I get an account locked message. I've phoned up several times, but never managed to speak to anyone, it directs me to online help that doesn't work because as soon as I try to do a password reset it asks me to use the primary account. This is getting very frustrating, I think I need help from an actual person but that's easier said than done.
Answered! Go to Answer
2 weeks ago
Sorry to hear you did not get your private message @norm_24 We have sent this again. Please send us a message when you can 🙂
2 weeks ago
Good evening @norm_24
Thanks for posting and welcome to the community. Apologies to hear you have an email issue and have struggled to reach us to discuss. I'll send you a PM now to assist further.
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2 weeks ago
Thank you, I'm looking forward to getting this sorted.
2 weeks ago
Evening, I haven't received a private message yet?
2 weeks ago
Sorry to hear you did not get your private message @norm_24 We have sent this again. Please send us a message when you can 🙂
2 weeks ago
@Akua_A Thank you for helping me sort this out.
2 weeks ago
Glad to have been able to help! @norm_24 Please do not hesitate to contact us if you need any further help 🙂