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Secondary Email Locked

norm_24
Joining in

I have an issue with a secondary email.  As of just over a week ago when I try to access the account from my phone I get an account locked message.  I've phoned up several times, but never managed to speak to anyone, it directs me to online help that doesn't work because as soon as I try to do a password reset it asks me to use the primary account.  This is getting very frustrating, I think I need help from an actual person but that's easier said than done.

1 ACCEPTED SOLUTION

Accepted Solutions

Sorry to hear you did not get your private message @norm_24 We have sent this again. Please send us a message when you can 🙂

Akua_A
Forum Team

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6 REPLIES 6

John_GS
Forum Team
Forum Team

Good evening @norm_24 

Thanks for posting and welcome to the community. Apologies to hear you have an email issue and have struggled to reach us to discuss. I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

norm_24
Joining in

Thank you, I'm looking forward to getting this sorted.

Evening, I haven't received a private message yet?

Sorry to hear you did not get your private message @norm_24 We have sent this again. Please send us a message when you can 🙂

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


norm_24
Joining in

@Akua_A Thank you for helping me sort this out.

Glad to have been able to help! @norm_24 Please do not hesitate to contact us if you need any further help 🙂

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs