Hello colinhipwell19.
Thanks for your reply.
You are quite right in saying, It does not address the initial problem.
I can look into this for you and get the answer.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
Consider checking ⚙ > E-Mail > Blacklist for the email address that is being directed to Spam folder; if it is listed then removing it should resolve the issue.
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Most unhelpful. Why would I add my regular correspondents to my Blocklist (not Blacklist)?
colinhipwell19 wrote:Most unhelpful. Why would I add my regular correspondents to my Blocklist (not Blacklist)?
Inadvertently; hence the need to check.
Be aware that Virgin Media's spam filters do not “learn” from user identification of messages as spam or not.
Whilst using the Flag a message as SPAM but deliver to Inbox option consider creating filter rules, similar to the following, to handle messages wrongly identified as spam from those that are; make sure to deselect the highlighted Process subsequent rule option:
The above rule keeps messages from jane.doe@example.com and jane.doe@example.org that are flagged as spam.
The above rule moves all remaining messages flagged as spam to the Spam folder
It is important the rules are listed in the order that follows:
Thank you. I appreciate your offering help and I can set rules etc. with no problem but these are just work-arounds that do not address the issue itself. What is required is that VM look into what has suddenly gone wrong with their spam filters as it has been fine for me until recently. If it does not learn from experience then they need to fix the issue and deliver an option that is fit for purpose otherwise I may move my custom elsewhere.
