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Old ntlworld email account

Shaggy1961
Joining in

I  have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and pornographic spam, and it is clearly being used to send spam to others. Please can someone tell me what I need to do to get this account deleted. Many thanks Paul

1 ACCEPTED SOLUTION

Accepted Solutions

Sabrina_B
Forum Team
Forum Team

Hi @Shaggy1961 👋.

Thanks for reaching out to us, apologies for the issues that you have been having with an old email address and some unsavoury emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina

See where this Helpful Answer was posted

3 REPLIES 3

Sabrina_B
Forum Team
Forum Team

Hi @Shaggy1961 👋.

Thanks for reaching out to us, apologies for the issues that you have been having with an old email address and some unsavoury emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina

Sabrina_B
Forum Team
Forum Team

Hi @Shaggy1961 

Thanks for joining me in a private message. So glad we got your issue resolved in a quick manner. Should you need us again, please do reach back out to us. 

Sabrina

Thanks again.