Old ntlworld email account

[Shaggy1961]

I  have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and pornographic spam, and it is clearly being used to send spam to others. Please can someone tell me what I need to do to get this account deleted. Many thanks Paul

[Sabrina_B · Accepted solution]

Hi @Shaggy1961 👋.

Thanks for reaching out to us, apologies for the issues that you have been having with an old email address and some unsavoury emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina

[Sabrina_B]

Hi @Shaggy1961 

Thanks for joining me in a private message. So glad we got your issue resolved in a quick manner. Should you need us again, please do reach back out to us. 

Sabrina

[Shaggy1961]

Thanks again.

[Waterfront]

Hi Sabrina,

I am having similar problems with my old NTL Email account that Shaggy1961 encountered. 

Would you advise on the resolve please and thank you in advance.

Kind Regards

[Akua_A]

Hi @Shaggy1961 

Sorry to hear you are experiencing a similar issue with your old email. We can see you have posted regarding this issue on another thread and have responded there. Please get back to us there when you can and we will best help.

Thanks,

[Akua_A]

Glad to hear the issue has been resolved for you @Waterfront Please do not hesitate to contact us if you need any further help