No email?

[rebon]

Hello,

I just can't seem to get access to my virgin email account? Stopped working 2 days ago.

I can log in to virgin media, I can see my information regarding my account but no joy getting access to my email account?

Anyone having the same problem, does anyone know how I can fix this?

thanks’ Rob

[devonscouse]

Yes. I am having exactly the same problems

[BL1]

So am I, and have been for 2 days now. Need urgent access to my emails as I am an executor and need to deal with several emails. What is being done, why is it happening again!

[mikethesaint]

Yes, same here. My internet went down on Thursday for a while and since it came back getting into email has been a nightmare. Sometimes it works but most of time it just times out. Yesterday it was better but only if I turned off the VPN included in Norton. Today it worked for about 2 minutes but is now down again. I rang Virgin and recorded message apologies for ongoing issues in my post code. No time scale given. This is despite my online service status showing all is okay.

[energise]

same issue here , pretty sure it's not a postcode issue ! the only way I can access email is on my mobile with wifi turned off -  problem is I have vision issues so cant see them on the phone ! 

[energise]

copied and pasted a comment from another post ( couldn't figure how to share ! ) Looks like a known issue , Post is from Sabrina B

Thanks for you all reaching out to us regarding your mailboxes, we do apologise for this action, it was required to as a part of increased security. We can certainly assist you in unlocking your mail boxes, I will send each of you a private message so that we can go through this process. 

[Graham_A]

@energise Unfortunately that response from Sabrina was a red herring.  There appears to be another issue here that the VM Forum Team have been asked to investigate.

[energise]

ahhh. thanks Graham. 

Seems to be just my main network it's happening with now .

[devonscouse]

I can't even get the e mail log in page to load

[energise]

same . times out ,