NTL secondary account missing

[arthurjack]

I have 2NTL accounts. One for bills re broadband, phone and wifi, the other my wife uses as her email. Or should I say used to because it seems to have disappeared? When I log in and look for secondary account it’s not there? When my wife tries to get her emails it says there is no password “go to settings on iPad”. The password is there and has been for a long time. Anyone any ideas?

[Akua_A]

Hi @arthurjack 

Welcome back to our community forums and sorry to hear you have been having issues accessing your NLT emails. We can understand the inconvenience caused and want to best help. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[arthurjack]

Thanks all for replies, but as I said I called Virgin last Monday and it was fixed by Wednesday and my secondary email has returned