cancel
Showing results for 
Search instead for 
Did you mean: 

My NTL email has been hacked -

RichardC3
Joining in

I've received notification of password resets on apps that I haven't requested and a lot of undeliverable emails that I haven't sent. I can’t work out how to change the password. I have an active VM account for tv, broadband and phone. Can I get help please?

2 REPLIES 2

rhythm_man
Tuning in

I'm keen to see a reply to this as I'm in exactly the same situation. I've logged into VM a (not email), gone into ac properties and picked the edit password option. It says you first need to change your email address to a non-VM and gives you the link to do so. It sends an email to the ac you specify and provides a 'verify email address' link which takes me to a VM sign-in page. I presume at this point I have to use the new email address with the old password (as I haven't yet changed that). However, it gives an error that "you haven't confirmed this email address yet" - that's exactly what I was trying to do. Honestly, I feel like screaming.

用心棒
Very Insightful Person
Very Insightful Person

Solution for the following thread maybe of help, Solved: Re: Blueyonder - Virgin Media Community - 5471183

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks