MacBook Air email set up

[oldmoondog]

I have just purchased a new MacBook Air and am trying to set up an email account which was working perfectly on the old one.  The New MacBook will not accept the log in details.  Unfortunately I have been unable to find the password for the account on the old MacBook. I used to think you could go on line and change the password on webmail then change it on the client no problem.

I have just spent the best part of 4 hours on the phone with VM the end of which I ended up more confused than before!

I have three accounts, 1 2, and 3 under VM, all of which are accessed using client apps.  All three are sending and receiving emails no problem.  However my confusion surrounds the new laptop.  VM changed the password to Account 3 for me and I have tried to log on to the new laptop with those detilas to no avail.  

If I log on to VM using Account 3 credentials I can see all the emails.  I used to be able to log on to VM and change the detaIls in any of the accounts no problem but not now.

I think my main problem is I do not understand any more the VM web mail and its relationship with its client apps!!

Help

[jpeg1]

With your new device you will need to follow the latest procedure as described here:

https://www.virginmedia.com/help/broadband/manage-email-account

[Graham_A · Accepted solution]

@oldmoondog 

You will need to generate an app password for the email address concerned to use on the new laptop.  The link posted above takes you to the general help page.  Once there select the link for setting up your email on a device.

[oldmoondog]

Hi Graham,

Thank you for your time by responding to my query.  I am confused over the difference between Virgin Media email and the Accounts I have with them. Your information seems to refer to an 'App password' for Virgin Media email which I do not use. Instead I use and have been using for a long time 3 other accounts.  Account1@ntlworld.com, Account2@ ntlworld.com and Account3@ ntlworld.com.  Account 1 and 2 are working fine on all devices for the individuals concerned.  My problem is trying to find the right password for Account3 for use of the new MacBook Air.  Account3 works fine on the old laptop and the individuals iPhone.  I sign on to My Virgin Media using a separate email address and password.  from there I can view my account details etc and the three accounts listed above.  Two of which have the following warning: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."   I try to and it rejects my attempts!!  Thanks for listening, maybe I will go and lie down in a dark room for a while and hope something comes to me!!!🤣

[Graham_A]

@oldmoondog All ntlworld.com email addresses that are linked to a current VM broadband account are Virgin Media email addresses.  So you will need to go through the process of setting up third party email address usernames for each account and then follow the instructions to generate app passwords for each address.

[Daniel_Et]

Hi @oldmoondog, thank you for your posts.

We're sorry to hear about the problem you're having and the poor experience you've had 😔

Has following the advice provided by @jpeg1 and @Graham_A resolved this?

Please pop back to us at your earliest convenience.

Regards,
Daniel