Solved
Lost email account
My dear old dad, who is 94, did "something" to his email account while i was away on holiday; it now seems to be completely inaccessible, and i'm getting nowhere trying to recover it for him. He ha...
This might not be anything your dad has done. He may be encountering VM's latest security changes (which involve providing VM with a third party email address).
https://www.virginmedia.com/help/broadband/manage-email-account
The link for VM webmail is https://mail2.virginmedia.com
you could maybe try that first and see if you can get in before going further with the security changes. It might also give you a better error message if it doesn't work.
