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Locked out of email

Tuning in

We are also having a problem not accessing one of our email accounts since 25/3/24. We have done all the suggested solutions, all goes fine until we get the new password. We put the new password in and it doesn't work. We have phoned virgin twice and been told this is being passed to IT but have heard nothing. Any help would be appreciated.


Tuning in

Wow. Now sorted by a lovely lady who phoned me this afternoon, and went through it with me. Well done Virgin staff.

Hi twee

Thank you for your post and welcome to our community.

We are so sorry to hear about the issues you've had recently with the email account.

Its great however to hear this has now been resolved 🙂

If you do have any further questions, please pop back to us here and we'd be happy to help.

Take care. 

Vikki - Forum Team

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