Blueyonder email locked
Hi,
I have been locked out of my blueyonder emails since 31Oct, desperately need access for work purposes. When I try to access my email , I get a message:
Your Virgin Media account is locked. I have spent hours on the phone to Virgin Media customer service who are useless to say the least. Can’t solve the problem and tell me that someone from IT dept will call . No/one is calls back,!it warrants contacting BBC watchdog and various media to expose their non existent customer service. Can someone help PLEASE!! A big thank you.
resi5 It isn't clear from any of you posts if you have followed the steps set out on the email account locked page to unlock the account.
You need to change the username to a third party email address then change the webmail password. As well as this you then need to generate an app password for use with third party email clients. All this is done through the My Virgin Media account for the email address concerned via the Account Settings, Account Details options.