Locked out of email
I have had no emails come through ios Mail on my phone/iPad/Mac since last night. I have
tried to log in to my email account through the VM homepage and got this
~ • Help ‹ Virgin Media Mail Unavailable
Your Virgin Media Mail account is currently unavailable
This is either because your Virgin Media Mail account is locked, or because you don't have an active account with us anymore.
If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.
Follow these steps unlock your Virgin Media Mail account
Step 1.
Go to My Virgin Media : to create a new password for your My Virgin Medig account. We need you to create a new password for this account as there may have been a security breach.
- Select Sign In
- Select Forgotten your email or password? under the password box
- Follow the instructions to change your password
Step 2.
Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don't use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.
1. Sign In to My Virgin Media
- Go to Account settings, then Account details
- Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
- Then, under Virgin Media Mail app password tap Get password
- Continue the flow and a new secure password will be generated for you
- Update any third-party apps that you use to access your Virgin Media Mail email ETC ETC
i have tried this to no avail’ there seems to be a step missing, now I have changed email and passwords I don’t even know where I am - ready to cry - can someone from VM help me please?
I am not an expert but I think I have had the same issue. One piece of information missing may be this, posted on my thread by a VIP Graham:
In another recent security change by VM the password reset process is now likely to require you to set up a third party email address as the new username for the secondary account. A verification code will be sent to the third party email address.
After changing the username this will become the login name for the secondary account when using VM webmail or the My Virgin Media account for the secondary email.
If you use an email client to access the email address you will also need to generate an app password for the account. Note the username for email client access will be the actual email address not the third party username.
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.I hope you get help from an expert soon but my reply will at least bump your email up the Forum list.
