Locked out of email

[cathie]

I have had no emails come through ios Mail on my phone/iPad/Mac since last night. I have

tried to log in to my email account through the VM homepage  and got this

~ • Help ‹ Virgin Media Mail Unavailable

Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don't have an active account with us anymore.

If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.

Follow these steps unlock your Virgin Media Mail account

Step 1.

Go to My Virgin Media : to create a new password for your My Virgin Medig account. We need you to create a new password for this account as there may have been a security breach.

• Select Sign In
• Select Forgotten your email or password? under the password box
• Follow the instructions to change your password

Step 2.

Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don't use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.

1. Sign In to My Virgin Media

1. Go to Account settings, then Account details
2. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
3. Then, under Virgin Media Mail app password tap Get password

1. Continue the flow and a new secure password will be generated for you
2. Update any third-party apps that you use to access your Virgin Media Mail email  ETC ETC

i have tried this to no avail’ there seems to be a step missing, now I have changed email and passwords I don’t even know where I am - ready to cry - can someone from VM help me please?

[Ashleigh_C]

Hi there @JacHatter 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for posting. Can I just confirm, have you been able to try all of the steps mentioned already in this thread? 

[RayVM2001]

Hi Cathie,

I am having a similar problem with my email now. Did you manage to solve the issue? Any advice would be appreciated as I have lost access to an email account that was working for 20 years.

Thanks.

[Joyce1966]

I tried everything above through two different email addresses without success. I volunteer for Essex and Herts Air ambulance so I can really do without messing them around. please help me out as I keep going around in circles and as a Virginmedia customer of over 30 years I don't need this agg. Im also an o2 customer of over 20 years

[Joseph_B]

Hey @Joyce1966,

We are  sorry you are still having issues with your email, for this I would like to look into this further with you, for me ot do so I will be sending you a private message.

Joe