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Locked out of account

NollaigO1
Joining in

on ‎23-02-2024 12:38

If one changes ISP and leaves virginmedia, can one still get access to one's ...@virgin.net email posts?

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎23-02-2024 12:47

Email access should continue for 90 days after closing the VM broadband account.

You may need to use an email app or client such as Thunderbird to access the emails.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Ayisha_B
Forum Team
Forum Team

on ‎24-02-2024 14:01

Hi @NollaigO1 👋

A warm welcome to our Community Forums and thanks for your post. 

As Graham has correctly advised, if your services are disconnected, the mailbox will remain active for 90 days but then will be removed thereafter.

Let me know if you have any further questions.

Ayisha_B
Forum Team

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