Left Virgin Media but email accounts still active and now being hacked

[paulo8]

I left Virgin Media almost a year ago, but all the NTLWORLD.com and VIRGINMEDIA.com email addresses are still active.  Further, the NTLWORLD account is still accessible and appears to have been hacked as I'm receiving some nasty spam emails.

How do i get these accounts closed, email addresses closed and all emails/contects deleted?

[Zach_R]

Hi @paulo8,

Thank you for your post and welcome to our community forums. We're here to help.

We're sorry to hear that one of the email addresses/accounts appears to be compromised. So that we can assist further, I'm going to send a private message in a few moments. Please respond to this when you can and we'll proceed from there with this.

Thanks,
 

[Kayfor]

I also left virginmedia back in August last year but my email and my wifes are still active. There is so much spam from these and would like to delete both accounts and worried that others receiving emails that I have not sent.

[MartinFitzs12]

I left in September, when through Webchat bot last month, told email and account would be removed after an hour ( BS) just spoke to lady who when I could not give 7th character of a 6 character word would. not help, All i want is my information deleting. Not intention of ever using NTL HELL again. over 20 year we were with them samd story if anything goes wrong you have not chance of getting help 

[Daniel_Et]

Hi @MartinFitzs12, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel