Forum Discussion

alisona's avatar
alisona
Joining in
2 years ago
Solved

IP address blocked

VM have blocked our IP address due to bad e mails they say. Four hours on phone help yesterday got nowhere, passed from pillar to post, no help at all. Cut off several times. Looking at this forum looks like we are not they only ones and the resolution is a new hub. Please can someone help.

Thank you.

  • JCmacc's avatar
    JCmacc
    2 years ago

    Forget the phone support, I wasted hours on that too when this exact same thing happened to me a couple of weeks back.

    There's an online support route (even though it says it's not for support). Instructions below. This worked for me and it was fixed fairly rapidly (well within 24 hours).

     

    • go to https://netreport.virginmedia.com/netreport/ :
    • select Email Sending Errors from drop down list
    • Other from drop down list
    • copy and paste the error message into  Log evidence field
    • enter your name into My name field
    • enter email address into Email address field
    • select Submit button
  • JCmacc's avatar
    JCmacc
    Up to speed
    2 years ago

    Forget the phone support, I wasted hours on that too when this exact same thing happened to me a couple of weeks back.

    There's an online support route (even though it says it's not for support). Instructions below. This worked for me and it was fixed fairly rapidly (well within 24 hours).

     

    • go to https://netreport.virginmedia.com/netreport/ :
    • select Email Sending Errors from drop down list
    • Other from drop down list
    • copy and paste the error message into  Log evidence field
    • enter your name into My name field
    • enter email address into Email address field
    • select Submit button
    • alisona's avatar
      alisona
      Joining in
      2 years ago

      Thank you, tried that and it has worked. Seems a common problem so don't understand why phone support couldn't have told us what it was.