I think my email has been compromised. HELP

[fairy17]

This is happening to me too. Please can someone help me shut down my account?

[MOD EDIT: Post split to create own thread]

[fairy17]

Original post:

I think someone external has my email  password. I am continuing using an old virginmedia email account even though I have left virginmedia 2 years ago which still works as normal.

Over the past 2 weeks, I am getting requests to change my password on media platforms such as Vinted and Linkedin and SHOP. I have reported these as they have sucessfully changed my password on a couple of occassions. They can only do this if they had access to my email for the security code to confirm the case.

My first port of call would be to change my email password, however when i have tried to login to VM email here it does not recognise my username or password yet it still allows me to access it via the Outlook and phone app.

Please can someone advise me what to do next, I just dont want to end up on a TV show

[goslow]

You'll need to get one of the VM forum team to arrange for the account to be deleted. They normally reply here within a few days.

Your VM email should have been deleted 90 days from you leaving but VM's procedures for doing this are poor and many accounts live on far longer.

[fairy17]

Thank you.

I have been on the live chat asking for them to close it down but they don't seem to understand that I can't provide details of the account because it doesn't exist. One person just cut off the chat without trying to help. So frustrating!

[Robert_P]

Hello fairy17

Sorry to hear of the email account issues and problems gettign support, we're happy to help via the forums, welcome to the community.

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

[rjones1]

Hello

Account holder replying as requested

[Robert_P]

Hello rjones1

Thanks for contacting us via the forums in regards to the email issues and problems accessing your online account. Welcome to the community.

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.