How to Change virgin.net email password

[kmuroga]

I am trying to change my @virgin.net email password but am unable to do this online nor on telephone support. 

If I try the password reset on the Virgin Media webpage, I get the following error: Your email or password was incorrect. Please try again or go back to change your email.

Telephone support asked me to change my account login to a non-Virgin Media email addess, ie not blueyonder.co.uk or virginmedia.com. I did this and still get the same error. Also, he said he could not see my virgin.net email in my additional accounts. 

Thanks in advance for any solutions

[coenoby]

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@kmuroga wrote:

.Also, he said he could not see my virgin.net email in my additional accounts. 

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If your virgin.net email address is not showing up in your  primary My Virgin Media account (the one where you view your VM bill and package) then it means that email account is not attached to your current VM broadband account.

The problem is that the  Terms and Conditions of VM broadband accounts specify that any VM email accounts that are no longer attached to a VM broadband account will be deleted by VM. That is meant to happen 90 days after the parent broadband account is terminated.

However, most  virgin.net email accounts were not created as part of a Virgin Media cable account. Originally they were  either linked to Virgin's old dial up internet service which was closed in 2013 or part of the Virgin ADSL service which was sold to TalkTalk in 2014. Unless virgin.net email accounts were subsequentially linked to a new Virgin Media cable broadband account VM they should have deleted by them years ago.

The matter is further complicated because Virgin Media stopped issuing new email accounts in May 2022 and the whole future of the VM email service itself  is unclear.

VM do still support existing broadband customers with VM email accounts. However, it seems that VM are now actively closing virgin.net, blueyonder,co.uk, ntlworld.com and virginmedia.com email accounts that are not linked to a live VM broadband account.

I certainly appreciate that everything I have posted is no help to you with your present issue but I'm posting that background information to explain what you are up against.

Coming back to your current issue, the Forum Team (VM staff who support this forum) are best placed to help you and one of them should be contacting you via this thread hopefully by tomorrow.

They will take your details via the forum's private message facility and check things out for you. I hope your  issue does get resolved.

Coenoby