How long does email stay active from canacelling?

[GazCBG]

Hi,

How long does email stay active from canacelling?

Regards,
Gaz

[goslow]

90 days from disconnection is the official time before VM is supposed to delete an email mailbox.

[newapollo]

Hi Gaz,

The info below is from https://www.virginmedia.com/help/leaving/ 

You might also need to check:  

• Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Just make sure you forward anything important to a new email address.

I suggest saving any important emails to your computer if you have one.  Also set up a free email account with someone like googlemail or outlook

For help see  /techlicious.com/tip/move-to-new-email-account/ 

[GazCBG]

Hi,

I thought it was 90 days, but it been over that.
The account was cancelled at the end of April, begin or May 2024.
I have already updated all the accounts to another email address, back in April.
They just sitting there unused and getting spam every now and then

[Graham_A]

@GazCBG The replies have stated the advertised policy of VM.  However in practice this doesn't always happen.  The VM Forum Team should be able to expedite the deletion of your email accounts when they reach this thread tomorrow.  They will contact you via a Private message within the Forum to ascertain details.

[Steven_L]

Hello GazCBG,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email accounts after you have cancelled your Virgin Media account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Hey Garry,

I can confirm that both of the email addresses supplied, have now been deleted from our account system and email servers. Please let us know, if you have any further issues.

Kind Regards,

Steven_L