Help with email

[Sandi91]

I wonder can someone help me understand an email I have received from Virgin Media, it is an offer of and increase of £3.00 per month and an 18 month contract to upgrade my current deal.

Is this paying an extra £3 on my current price for the next 18 months or is it £3 on the price Virgin will charge when my contract ends in September

[Adduxi]

I would be extremely wary of any offers unless it is printed in black and white and you have a copy.  It could be £3 pm for an upgrade for 18 months, but what about your existing discounts when it ends with your original 18 month period?  Does this discount end and you end up paying the full price plus a further £3 pm?

[Steven_L]

Hey Sandi91,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the confusion caused by the email that you have. I would like to think that it would be a £3 per month increase to what you are currently paying. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Sandi91]

Thank you Steven but I haven’t received any message from you