cancel
Showing results for 
Search instead for 
Did you mean: 

Hacker has changed my password

dazza65
Joining in

First time being hacked and not nice but how can i get my virgin email account back?

14 REPLIES 14

Graham_A
Very Insightful Person
Very Insightful Person

@dazza65 What has happened that leads you to believe that your email account has been hacked?  There are a number of legitimate reasons why your VM email account may be unavailable which do not involve hacking.

What error message do you get when trying to log in to your VM webmail account using this link: https://mail.virginmedia.com/

Do you still have a Virgin Media broadband account and is the problem email address properly linked to it?

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Found out that my Currys account was hacked and they purchased some items online.

I had a email on virgin stating this but after a few minutes i couldnt get onto it.

Unfortunatley the forgotton password option is useless in this case!

The hacker has also frozen me out of Currys now so im on the phone first thing tommorrow.

 

Graham_A
Very Insightful Person
Very Insightful Person

I understand that this is a distressing incident but please answer the two questions I posted earlier as this will help the VM Forum Staff to help you in the morning.

What error message do you get when trying to log in to your VM webmail account using this link: https://mail.virginmedia.com/

Do you still have a Virgin Media broadband account and is the problem email address properly linked to it?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @dazza65 

Welcome to our community forums and sorry to hear you are experiencing hacking. We can understand your concern and we want to do our best to support you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi

I get the message Please ensure you provide the email address you used to sign in to virgin media.

My wife is on the phone with virgin now as she is the account holder and also has been blocked.

Thanks for your help

dazza65
Joining in

So no joy!

Wife couldnt remember her memorable event and the last bill to the penny so didnt want to know!

Any ideas on what i can do now?

Graham_A
Very Insightful Person
Very Insightful Person

Have you replied to the private message that @Akua_A sent you this morning?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

dazza65
Joining in

Just replied.

Missed the message

dazza65
Joining in

So after many phone calls to VM and helpful advise from a team member we have got three letters with our memorable word on as a reminder.

We phoned again and still failed on the memorable word questions! What is going on with VM? Seriously thinking of leaving after 15 years.