Hacked email

[Barbara0407]

Hi our blueyonder email was hacked on the 17/02 we have sorted it by changing password and removing the forwarding email that was on the account but can still not send emails dud to virgin putting a block on it stating too many bad emails sent error Ox800CCC67 . Ive messaged Virgin and filled a form in but still not resolved . We can send emails from our phone if wi-fi off . Any ideas to resolve ? 

[Arissa_H]

Hi Barbara0407 👋🏼.

Thank you for posting and welcoming you with big virtual arms onto the community forum 🤗.

Sorry to see you are having issues with your email ☹.

Are you having issues on all your devices when you try to log into your email by WIFI?

Is your antivirus or firewall activated or in other words turned on?

Let us know we will do our best to help you from here.