Hacked Secondary Account
daley110 wrote:Any ideas?
For quite a while now, each sub (secondary) VM email account has its own My Virgin Media account so you can reset the password for the effected email account by:
- entering the affected email address and current password in this link https://www.virginmedia.com/my-virgin-media
- then go to Account settings, then My Virgin Media Account details
- then in the "Security and Sign in details" section press Edit to the right of "Password" and follow the instructions
You need to be aware that another change VM has made is that you will then have to provide a non VM email address (such as Gmail, Outlook, Yahoo etc) to become your VM username instead of your VM email address. (You will need a different non VM email address for each VM email account by the way.)
Also, I see you mention IMAP and SMTP settings so you obviously use an email app/client. That means you will be affected by another change VM have made. You will need to generate a VM Mail App password that you have to use in the settings of your email app/client.
So in future when signing into your VM webmail account on the VM website you need to use your non VM email address as the username along with the "normal" password .
However, in the IMAP/SMTP settings of your email app you will continue to use your VM email address but with the Mail App password rather the one you use for webmail.
VM say that they made all these changes to make their email accounts more secure so that should stop the hacker from accessing your VM email account..
You say that you have already contacted VM support so hopefully they explained all that to you, 😉
Coenoby
