Forum Discussion

RH24's avatar
RH24
Joining in
5 months ago

Hacked Email account

Hi

My ntlworld email has been hacked and I have been trying to change the password or close the account. I have phoned virgin media and O2 and tried everything else unsuccessfully. Could someone from Virgin Media please help.

Thanks so much.

RH24

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi RH24, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your email address has been hacked. This is something we can certainly look into for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • Leezylon's avatar
      Leezylon
      Joining in
      5 months ago

      Good evening, I am really distraught. I have been a VM customer since the days of NTLWORLD and I still have a mobile contract with VM. Unfortunately my ntlworld email account has been hacked and I'm now locked out of it. Is there anything you can do to help?  I really need to get my connectivity to my email restored so i can move important info over to my new email account.  Kind regards Leon

      • Kath_P's avatar
        Kath_P
        Forum Team
        5 months ago

        Hi Leon, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear your email has been hacked. Unless you have an active Virgin Media Broadband account in your name, we wouldn't be able to do what we need to do in order to recover the account. Lets check things and see what your options are. 

         I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,