Forum Discussion

NPass's avatar
NPass
Tuning in
2 years ago
Solved

Getting new password for additional virgin mail account when password forgotten

I have 3 email accounts with Virgin, 2 of them are working with the new Outlook 365 email but my one isn't because i've forgotten the password, so when I try to sync my IMAP account I cannot get past...
  • Graham_A's avatar
    Graham_A
    2 years ago

    NPass Having reset the My VM account password for the email address have you also gone through the process of generating an app password for the account as this is needed for MS Outlook?

NPass's avatar
NPass
Tuning in
2 years ago

Hi Matthew (and Graham). I've reset my password but still no joy with syncing my IMAP account, when I use the email address & password it doesn't recognise it. See message below:

 

 

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

NPass Having reset the My VM account password for the email address have you also gone through the process of generating an app password for the account as this is needed for MS Outlook?

  • NPass's avatar
    NPass
    Tuning in
    2 years ago

    Hi Graham. I'll give this a try tomorrow, wasn't sure if I needed to do this. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Keep us posted on how you get on with generating a new app password NPass There are some steps here on how you can manage your email and generate an app password. 

      If you're still having any issues we can assist further here should you need.