Hello raysis.
Thanks for your first post and welcome to our community.
This is a bit odd with the keypad vanishing after clicking a link.
Can we please ask a few more questions.
What device are you using?
Is this through our webmail from your online account
Does it happen on a different browser?
Or do you have blueyonder set up in a 3rd party email client like outlook etc.
What happens if you copy instead and paste it?
Gareth_L
