on 23-04-2024 11:55
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up correctly, using Mail.
Can access on my iPhone so can see they are coming in but what am I paying for? And a price increase to boot!
Any ideas? Thanking you.
23-04-2024 12:13 - edited 23-04-2024 12:14
Have you updated your accounts according to the latest instructions?
https://www.virginmedia.com/help/broadband/manage-email-account
BTW They will say you are not paying for email, it's "a free add-on"
on 23-04-2024 13:05
I can’t access this on my computers, I use the Apple mail app
on 24-04-2024 13:29
Hi @Jules_V,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm sorry to hear that you're having some trouble with an email account recently. Are you able to access the account via the webmail platform on our website? If not, what happens when you try?
Thanks,
24-04-2024 15:59 - edited 24-04-2024 16:00
I can’t access the webmail on the computers, it’s as if the smpt has just stopped working, I’ve tried rebuilding the email boxes and it won’t accept the email details or passwords.Says the accounts don’t exist, clearly they do as I can get emails on my iPhone and iPad.
its frustrating, they’ve worked so well for years.
on 25-04-2024 16:15
Do any of the details here offer any assistance Jules_V? It advises of the SMPT settings towards the bottom of the page to check if you're using the correct ones.
Rob
on 02-05-2024 08:57
It suddenly started to work again as if by magic but thanks for the reply.