Email setup on Outlook

[ackilincs]

I have 2 email accounts on ntlworld which were working fine on Outlook until Virgin decided to make things more secure. I have set up an external mail address on hotmail for one account but do I have to have another external account for the 2nd ntlworld account ?  None of the accounts work in Outlook. It is so confusing now as never know what username to use where as I now have 2 accounts plus an external account to log into and don't know which I should be using. Virgin are of no help as at 70 and hard of hearing I can't understand the heavily accented support lines. 

[goslow · Accepted solution]

You have understood most of the changes and it is, indeed, very confusing. This is my understanding of how it now is supposed to work ...

https://community.virginmedia.com/t5/Email/loss-of-email-service/m-p/5541696#M277950

[Matthew_ML]

Hey ackilincs, thank you for reaching out and I am sorry to hear this.

You need to enter the username and password on Outlook for each account.

So if you have two you would need to enter both of them.