Email reject by TalkTalk

[JMD1]

Have been trying firstly to reply to a friend who uses TT and then secondly sending email and they keep coming back to me saying incorrect address!  She says it is fault at my end as she gets other peoples emails!  Can anyone suggest what is happening please?

[用心棒]

Can you post a redacted version of the “Mail delivery failed” error email? For example:

This message was created automatically by mail delivery software.

You sent the following message, but this message could not be delivered to all recipients:

======================================================================
Subject: [redacted]
[redacted]  
======================================================================

The following addresses failed:


  [redacted]@talktalk.net
    host mx.talktalk.net [62.24.202.42]
    SMTP error from remote mail server after RCPT TO:<[redacted]@talktalk.net>:
    550 5.1.1 JdE9rGJqprbjB Recipient Invalid (TT506)

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[JMD1]

Hope this is what you mean 

[用心棒]

The image shows the reason for rejection as  Content, i.e. something in your message is likely triggering TalkTalk's spam filters. Does the issue persist if your remove any email signature and / or URLs from the message?

If the issue persists beyond 24 hours then ether you or the intended recipient will need to raise this issue with TalkTalk, maybe via their forum Home - TalkTalk Help & Support, to correct the false positive rejection of your emails.

[Graham_A · Accepted solution]

There was another post yesterday quoting the same TT992 error so I wonder if a VM SMTP range has got onto a blacklist used by Talk Talk @用心棒 

[JMD1]

Thank you but i alsent a dmail with different conten and that got sane reject reason!   So must not lije Virgin?  Just saw next reply 

[David_Bn]

Good Morning @JMD1, and thanks for your post on our Community Forums!

Sorry to hear of the issues trying to connect with the TalkTalk E-Mail address.

Can you please confirm if the TalkTalk recipient has reported this to TalkTalk at all?

Thanks,

David_Bn 

[the_eyleys]

Same problem since yesterday.  And no, she hasn't reported it, is my elderly mother so is unlikely to either

Reporting-MTA: dns; csmtpq1-prd-nl1-vmo.edge.unified.services

Action: failed
Final-Recipient: rfc822;xxxxx.xxxxx@talktalk.net
Status: 5.0.0
Remote-MTA: dns; mx.talktalk.net
Diagnostic-Code: smtp; 552 5.2.0 KL6crJrZ10UG6KL6crUvMs Content rejected (TT992)

[JMD1]

Well seems as if my emils are received now so something must have been cleared!  Thnks for help

[Matthew_ML]

Glad to hear this JMD1, please do feel free to reach out if you do need any more help.