Email ( of course )

[mrlobby]

I have been, again, having immense issues with VM mail.  I can't send from my phone anymore - re-installed the email app. Everytime I try to enter my password it says it wrong. But I know what it is, but hey ho, i'll try and change my password to keep the system happy. I logged into MyVirginmedia, and the prompt was enter another non-virginmedia email address, so I type in the Gmail account that I also used but I made a typo...... HOW DO I CORRECT THIS! everytime I try it says we have sent a link to the (wrongly typed email address) - I dont see where I can type in the correct address anywhere.

[Graham_A]

@mrlobby I have flagged this with the VM Forum Team staff who should be able to help you correct the typo.

When that has been resolved you need to be aware that each VM email address potentially has two combinations of username/password depending on how you are accessing the email account.

• VM webmail needs third party email address as username with the VM account password.
• Email client access uses the full VM email address as the username along with a generated app password created via the relevant My VM account.

[Gareth_L]

Hello mrlobby

Thanks for your post.

We all make mistakes from time to time, the good thing is you've come to the right place to get this amended.

I’d like to fix this for you. 
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L